terms & conditions

  • booking and payment

    All bookings are subject to availability and must be confirmed in advance.

    Down payment:

    • A down payment of P500 is required to secure your booking at least 2 days after scheduling the appointment—this amount is deductible from your total payment.
    • Remaining balance can be settled on the day of the appointment.
    • Failure to settle within 2 days will lead to automatic forfeiting of the schedule.

    Full payment:

    • Customers may also opt to pay the total amount due in full instead of the down payment upon scheduling.


  • rescheduling policy

    • Clients may reschedule their session up to 48 hours before the scheduled appointment without incurring any additional fees. You may use the rescheduling link in the initial email confirmation.
    • Rescheduling requests made less than 48 hours before the scheduled session will incur a rescheduling fee of P200 (non-consumable in the studio).
  • cancellation by client

    More than 2 weeks from appointment:

    • 100% refund of payment.

    1 week from appointment:

    • 50% refund of payment.

    Less than 1 week from appointment:

    • No refund.

    No Show (Client does not attend the scheduled session without prior notice):

    • No refund and the client will be blocked from scheduling another appointment after three (3) no shows.
  • cancellation by the studio

    In the event that Stills Studio needs to cancel a session due to unforeseen circumstances such as equipment failure, bad weather, or other emergencies, the client/s may select one (1) option from the following:

    • Rescheduling the session at a mutually convenient time without any additional charges.
    • A full refund of the session fee.
    • A 10% discount on the next scheduled appointment.
  • how to reschedule (less than 48 hours) or cancel

    To reschedule or cancel your session, please contact us directly via phone or email.